All Central Ministries/Departments asked to redress public grievances within two months

The total number of cases of public grievance received in the Prime Minister’s Office, Cabinet Secretariat and Department of Administrative Reforms & Public Grievances is 109620, 101995, 124052 and 52933 during the years 2006,2007, 2008 and 2009 (upto 30.6.2009) respectively.

Out of the above figures 28489, 29591, 37879 and 18267 were respectively forwarded during these years to various Ministries and Departments for appropriate action. Directions have already been issued to all Ministries/Departments to redress grievances of the citizens within a period of two months. Redress of grievance is primarily the responsibility of the concerned Ministries/Departments/organizations. However, overall status is reviewed periodically. With the introduction of a Centralized Public Grievance Redressal and Monitoring System (CPGRAMS), citizen can view the status of his complaint on the web.

This information was given by the Minister of State in the Ministry of Personnel, Public Grievances & Pensions, Shri Prithviraj Chavan in a written reply to a question in Rajya Sabha today.